Question 1

What kind of pets can I use?

Accepted Answer

Any pet with a photo! Dogs, cats, rabbits, hamsters, birds, fish, horses, lizards -- you name it. Our AI is trained to recognize and illustrate a wide variety of animals. As long as you can upload a clear photo, we can create a story.

Question 2

How long does it take to create a book?

Accepted Answer

Your digital storybook is generated in just a few minutes. You'll get a free preview almost instantly. Printed hardcovers take 3-5 business days to produce, plus your selected shipping speed (standard to express options available).

Question 3

Will my pet look realistic in the illustrations?

Accepted Answer

Our AI creates beautiful, storybook-style illustrations that capture your pet's unique features -- their coloring, markings, breed characteristics, and personality. They'll look like the star of a professionally illustrated children's book.

Question 4

What age range are the stories for?

Accepted Answer

We have six reading levels for children ages 2–15 — from toddler board-book style (simple words, lots of pictures) all the way to early teen chapter-style stories. You pick the age tier during creation, and the story length, vocabulary, and complexity are automatically tailored.

Question 5

Can I preview the book before buying?

Accepted Answer

Absolutely! Every book starts with a free illustrated preview so you can see exactly how your pet looks and read the beginning of their story. No payment or account required.

Question 6

What’s the difference between the Digital Story and Digital Deluxe?

Accepted Answer

The Digital Story ($7.99) is a complete 10-page story — perfect for a quick, affordable gift. The Digital Deluxe ($14.99) expands the story to 32–40 pages with more adventures, twists, and illustrations. Both are instant digital downloads. You can also upgrade from Digital Story to Digital Deluxe anytime without losing your illustrations. You can also upgrade to a printed Softcover ($34.99) or Hardcover (from $44.99) at any time.

Question 7

What’s the difference between Softcover and Hardcover?

Accepted Answer

Both are beautiful full-color printed books shipped to your door. The Softcover ($34.99) is a perfect-bound book with a flexible cover — lightweight and great for everyday reading. The Hardcover (from $44.99) is a premium casewrap binding with rigid covers — built to last as a keepsake. Both use the same high-quality paper and vivid printing. You can always upgrade from Softcover to Hardcover later for just the price difference.

Question 8

What’s your refund policy?

Accepted Answer

If you're not happy with your digital storybook, we offer a full refund within 7 days. For printed books, we'll reprint or refund if there are any quality issues with printing or shipping.

Question 9

How much can I customize the book?

Accepted Answer

A lot! You choose the story theme (65+ adventures or write your own), illustration style (29 options from watercolor to anime to pixel art), narrative voice (6 storytelling styles from rhyming verse to epic adventure), font style, back cover design, and reader age level. You can also add a personal dedication page and a back-matter page with your own photo and message. Every book is truly unique.

Question 10

Can I add my child or family members to the story?

Accepted Answer

Yes! You can add up to 2 co-star characters — your child, a sibling, a grandparent, or a friend. They'll appear alongside your pet as active characters in both the story text and illustrations. Just give them a name, role, and personality traits during the creation wizard.

Question 11

Can I get books delivered regularly?

Accepted Answer

Yes! We offer subscriptions so you never miss a story. Choose monthly or quarterly delivery and pick your adventure mode: Series (a continuous narrative arc where each book picks up where the last left off), Surprise Me (random theme, art style, and voice every time), or Theme Adventures (new theme each period with a consistent art style). Subscriptions start at $13.99/month and save up to 18% vs one-time purchases.

Question 12

Can I get other products with my pet's illustrations?

Accepted Answer

Absolutely! Our Gift Shop lets you turn any illustration from your storybooks into custom products — posters, mugs, puzzles, blankets, ornaments, stickers, phone cases, and more. You can also browse and purchase storybooks, bundles, and subscriptions right from the Gift Shop. Just browse your image library, pick a favorite illustration, and choose from 12+ products. Prices start at $5.99.

Question 13

Is PetTales™ available in other languages?

Accepted Answer

Yes! PetTales™ supports 12 languages: English, Spanish, French, German, Italian, Portuguese, Chinese (Simplified), Japanese, Korean, Arabic, Hindi, and Dutch. We fully support CJK characters, Arabic right-to-left text, and Devanagari script with dedicated fonts for each.

The Gift That Makes Them Cry Happy Tears

How It Works

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Why Parents Love PetTales™

Your Pet on Every Page

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Stories Kids Actually Love

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Personalized to the Last Page

Beyond the Book

Never Miss a Story

From Photo to Storybook Star

Loved by Pet Parents

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Every Pet Has a Story Worth Telling