How Can We Help?

We're here to make sure your PetTales™ experience is perfect.

Email Us

We typically respond within 24 hours on business days.

[email protected]

Response Time

We aim to reply to all inquiries within 24 hours on business days. For urgent issues, include your order details in the subject line.

Common Topics

Check Order Status

View your storybooks and track orders from your dashboard.

Request a Refund

Review our refund policy and learn how to request a refund.

Privacy & Data

Learn how we handle your data or request data deletion.

Create a New Book

Start creating a new personalized storybook for your pet.

Frequently Asked Questions

Find answers to common questions about pricing, printing, and more.

For urgent issues, please include your order number or account email in the subject line to help us assist you faster.